FAQ

• I clicked on "Lost password" but didn't receive an email with a link to create a new password.

  3 possibilities:

  - The email address you entered doesn't match the email addresses registered in our database. In this case, please check which email address you used to create your account (a confirmation email would have been sent to you), then click on "Lost password" and enter the correct email address.

  - You might have made an error when entering the email address, so click on "Lost password" and enter the correct email address.

  - You haven't entered the correct email address when creating your account. Please contact us on funding@swiss3RCC.org and ask us to replace the first email address with the correct one.
• I clicked on "Lost password" but when I click on the link received by email, an error message is displayed.

  If you have clicked more than once on "Lost password", only the last link received will be valid.
• I click on "next screen" in the form but I am stuck on the same page.

  If you use Internet Explorer 7 or 8, please try again with a more recent version (Internet Explorer from the 9th version) or with Mozilla Firefox, Google Chrome, etc.
• How can I read the first part of my project I submitted again?

  You can look over your project by :

  - opening the PDF you received in the confirmation of reception email after you submitted your first part.

  - going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.
• I have invited a contributor, but how do I know they have logged on and completed their part?

  Once the contributor has completed their part and clicked on "validate and send", you will be notified by email.
• I have tried to log into my account and I got to that page: "INVALID LINK" "ARE YOU SURE YOU RECEIVED A RECENT LINK?" Please check with the person who passed it on to you. DID YOU CLICK ON A LINK OR DID YOU TYPE THE ADDRESS MANUALLY? Please try to copy/paste the link in the address bar of your browser. If you contact us, thank you for sending us the following error code: "invalidLoginCsrfToken."

  If you are sure you have the correct address, please check if your cookies are activated in your browser by clicking on this link: https://www.whatismybrowser.com/are-cookies-enabled. If the answer is "yes", you will have to delete the cookies.

  Below is a link where you will find the steps to follow in order to delete the cookies based on the browser you use: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.
• When does autosave apply?

  It applies:

  - every 2 minutes

  - every 30 seconds after data has been entered or a change has been made

  - when clicking on “previous screen” or “next screen”

  - when clicking on another screen from the left-hand side of the dashboard