FAQ

• I clicked on "Lost password" but didn't receive an email with a link to create a new password.

  3 possibilities:

  - The email address you entered doesn't match the email addresses registered in our database. In this case, please check which email address you used to create your account (a confirmation email would have been sent to you), then click on "Lost password" and enter the correct email address.

  - You might have made an error when entering the email address, so click on "Lost password" and enter the correct email address.

  - You haven't entered the correct email address when creating your account. Please contact us on funding@swiss3RCC.org and ask us to replace the first email address with the correct one.
• I clicked on "Lost password" but when I click on the link received by email, an error message is displayed.

  If you have clicked more than once on "Lost password", only the last link received will be valid.
• I click on "next screen" in the form but I am stuck on the same page.

  If you use Internet Explorer 7 or 8, please try again with a more recent version (Internet Explorer from the 9th version) or with Mozilla Firefox, Google Chrome, etc.
• How can I read the first part of my project I submitted again?

  You can look over your project by :

  - opening the PDF you received in the confirmation of reception email after you submitted your first part.

  - going to "My account / Manage my requests" and by clicking on the link "view" under the first part of your project.
• When does autosave apply?

  It applies:

  - every 2 minutes

  - every 30 seconds after data has been entered or a change has been made

  - when clicking on “previous screen” or “next screen”

  - when clicking on another screen from the left-hand side of the dashboard 
• I see a page labelled “Invalid”.

  Are you sure you received a recent link? Please check with the person who sent this to you. 

  Did you click on a link or did you type the address manually? Please copy & paste the link into the address bar of your browser.

  If you are sure you have the correct address, please check that your cookies are activated in your browser by clicking on this link: Are Cookies enabled? - WhatIsMyBrowser.com. If the answer is "Yes", you will have to delete the cookies. In order to delete the cookies depending on the browser you use, please follow the guidance here: How To Clear Computer Cookies [2026 Guide] | All About Cookies. 

  If you still need to contact us, please send us the following error code, e.g. "InvalidLoginCsrfToken."
• Accessing the Outline Application Form I submitted.

  In order to access your submitted Application Form you can either: 

  - open the PDF you received via email after submitting. 

  - go to "Manage my applications", click on the record and then click "View" on the pop-up that appears.